Terms & Conditions

PRICES
All prices are subject to availability at time of booking. Prices are subject to alteration, change and currency fluctuations until bookings are paid in full and tickets have been issued.

DEPOSITS AND PAYMENTS
A deposit of $1,000 per person (excluding staff) is required at the time of booking and confirmation.
Deposits are non-refundable, however maybe transferable. TST accepts Payments Direct Deposit only.

PASSPORT & VISAS
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. For international travel bookings, you must let us know if you have less than 6 months validity on your passport or if you do not have a machine-readable passport.

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When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport which is valid for the relevant destination and transit point. If this is not the case, you must let us know.

It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).

All airline tickets must be issued in the name of the passport/photo identity holder. Your name on your passport, visa and other travel documents must all be identical. An incorrect name on a booking may result in an inability to use that booking, the booking being cancelled, and the application of additional change and/or cancellation fees. Please review your travel documentation carefully and advise us immediately of any errors in names, dates, or timings.

SPECIAL REQUIREMENTS
Please advise TST of any special requirements you may have: special meals, seating requests or medical requirements.

TRAVEL INSURANCE
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should at least include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. Evidence of such insurances should be produced to us on request.

Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.

 

TRAVEL ADVICE
For the latest advice concerning counties you are visiting, we recommend visiting www.smartraveller.gov.au

HEALTH
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel booking and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of COVID-19 and/or Yellow Fever vaccination) may deny you entry into a country.

We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see www.smartraveller.gov.au).

FREQUENT FLYER NUMBERS
Please advise Frequent Flyer numbers. Please note not all flights are eligible to earn points. Please retain your boarding passes in the unlikely event that the airlines have failed to credit your mileage.

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INTERNATIONAL TRAVEL CHECKLIST

• Passports must be valid for at least 6 months at completion of travel.

• Airline E- Ticket, completed Departure Card and Reservation Documents

• Travel Insurance

• Labelled Luggage

 

RECONFIRMATION AND CHECK-IN TIMES

• International flights: 3 hours prior to departure

• Domestic flights and those connecting with international flights: 60 minutes prior to departure

• We recommend at least 72 hours prior to departure, you reconfirm departure times, and check in times for your flights. This is due to possible schedule changes by the airline. We will endeavour to notify you of changes however this is not always possible.

• Where possible, please advise your consultant of an overseas phone number or email.

• In most cases, airport departure taxes are prepaid, but there are some exceptions. If you are in any doubt, please contact your consultant.

• If you do not fly, and do not notify the airline at least 24 hours prior to the flight’s scheduled departure time, you may forfeit the fare paid, and/or receive a no show fee.

 

SPECIAL REQUIREMENTS

Please liaise with your consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.

 

SCHEDULE CHANGES

We recommend that you contact the travel service provider to confirm your scheduled departure time 24 hours prior to your departure.

 

COVID GUIDANCE

We recommend that you contact DFAT or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.

 

In addition you should familiarise yourself with airline requirements around passenger safety, including the requirement for face masks, vaccinations and the need to produce evidence meeting airline and border control requirements in relation to a negative COVID-19 test both for transit and final destination passengers. This information is subject to change without notice so we recommend you update yourself in relation to the relevant airline and government policies for your transit and final destination at each of (i) the time of booking, (ii) as you approach your travel date, and (iii) immediately before travel.

 

You acknowledge that you are choosing to travel at a time where you may be exposed to the Coronavirus. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks. You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.

 

TAXES

Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.

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OUR CHANGE AND CANCELLATION FEES
Subject to your refund and remedy rights under the Australian Consumer Law, the following change or cancellation fees will apply to your booking.

• Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per booking in addition to any travel service provider fees.
• Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $100 per booking in addition to any travel service provider fees.
• Cancellations of Domestic/Trans-Tasman bookings will incur a fee of $500 per person.
• Cancellations of International bookings (excluding Trans-Tasman bookings) will incur a fee of $1,000 per person.

These change and cancellation fees reflect the reasonable, direct and indirect costs, time and effort incurred or involved in us providing booking and advisory services to you, as well as processing and managing the changes to, or cancellation of, your booking.

All bookings are made on your behalf subject to the terms and conditions imposed by the travel service provider. If, for example, a travel service provider’s terms and conditions contain a “no refund policy”, we will only be able to provide you with the remedy provided by the travel service provider (if any), which may include a travel credit supplied by the travel service provider.

TRAVEL SERVICE PROVIDER CHANGE AND CANCELLATION FEES
Changed or cancelled bookings for any reason (including by reason of matters outside your or our control) may also incur travel service provider fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Travel service provider fees may also apply where a booking is changed for any reason and when tickets or documents are re-issued.

Where we incur any liability for a travel service provider change or cancellation fee for any booking which is changed or cancelled for any reason, you agree to indemnify us for the amount of that fee.

Where you seek a refund for a changed or cancelled booking for which payment has been made to the travel service provider, we will not provide a refund to you until we receive the funds from that travel service provider (which may take 12 weeks, or longer, dependent upon the travel service provider’s processing time).

 

In the event we are still holding the funds, we can only provide you with a refund once we are authorised by the travel service provider to process your refund, subject to that travel service provider’s change or cancellation policy.

CHANGE OR CANCELLATION BY YOU
If you change any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible. All changes will be subject to any applicable travel service provider fees and TST change fees set out above, and you will be responsible for any increase in pricing that may occur as a result of your change request.

If you cancel any aspect of your booking, you will forfeit your deposit and you will be required to pay any applicable travel service provider fees and TST cancellation fees set out above, and we will provide you with a refund for the remaining funds (if any).

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If your deposit or booking is refundable, this is subject to TST having received the funds from the travel service provider and/or being authorised by the travel service provider to refund your deposit or booking funds.

CHANGE OR CANCELLATION BY TRAVEL SERVICE PROVIDER
The following terms apply to a cancellation by a travel service provider, except in the event of unavoidable or extraordinary circumstances.

To the extent permitted by applicable law, if your booking is cancelled by a travel service provider, the travel service provider will generally offer you in the first instance alternative travel arrangements of comparable standard if available (and will refund any price difference if the alternative is of a lower value), or a travel credit for the full amount paid by you.

Alternatively, subject to the travel service provider’s change or cancellation policy, the travel service provider may offer you a refund of all money paid by you in respect of the booking, from which the travel service provider and/or TST will deduct any unrecoverable costs, and any applicable travel service provider fees and TST cancellation fees set out above.

“Unrecoverable costs” means all reasonable, direct and indirect costs we have incurred in relation to your booking, and includes amounts paid by TST to other relevant travel service providers who are responsible for components of your booking and which may be nonrefundable. For example, costs paid to overseas in-destination tour or transfer operators.

UNAVOIDABLE OR EXTRAORDINARY CIRCUMSTANCES
In the event of unavoidable or extraordinary circumstances, a travel service provider may materially modify or cancel your booking as set out below.

In these Booking Terms and Conditions “unavoidable or extraordinary circumstances” means any cause outside a travel service provider’s reasonable control which could not have been prevented or avoided even if all reasonable measures had been taken by the travel service provider (including, but not limited to, war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis (including quarantine or other employee restrictions), natural or other disaster (such as volcanic ash or hurricanes or similar events), nuclear incident, fire or bushfires, adverse weather conditions (actual or threatened, including snow and fog),
closed or congested airports or ports or other modes of transport, unavoidable technical problems with transport, unforeseen alterations to transport schedules, transportation disruptions or cancellations, domestic and/or international travel restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines, changes to immigration, labour and free-movement laws resulting from BREXIT, rescheduling of aircraft or boats or other modes of transport, changes to applicable laws and/or other government mandates (including evacuation orders and border closures), and similar events).

A material modification is one that has a serious impact on your booking and would cause substantial inconvenience to you (including a change of departure date, departure point or airport, or change of departure time of more than 12 hours).

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LIABILITY
To the extent permitted by law, neither TST nor any of its related bodies corporate, directors, officers, employees, servants or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure, insolvency, or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage, and delay to luggage.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these Booking Terms and Conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

SUPPLIER /TRAVEL SERVICE PROVIDER INSOLVENCY
Without limiting section 24, for the avoidance of doubt, in the event of a third party provider being unable to provide you with the product and/or service you have booked due to that third party provider becoming insolvent or being placed under external administration, subject to your refund and remedy rights under the Australian Consumer Law, we have no obligation to reimburse you for the cost of your booking, or for any loss or damage you may otherwise suffer as a result of any such insolvency or external administration.

PRIVACY POLICY
To protect your privacy, bookings will not be discussed with anyone who is not part of a current booking. Please advise an Emergency contact in Australia, to avoid any problems.

GOVERNING LAW
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

ACKNOWLEDGEMENT
You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.